Terms of Service

1. Acceptance of Terms

By accessing or using the Oase platform (the “Service”), operated by Oase, a company registered in the Netherlands (KvK 78201691), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including administrators, team members, and clients who access the Service through a client portal.

2. Description of Service

Oase is an agency management platform designed for design agencies, creative studios, and freelancers. The Service provides tools for project management, client communication, invoicing, file management, and related agency operations.

The Service is provided as a web-based software-as-a-service (SaaS) application accessible via modern web browsers.

3. Account Registration

To use the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain one account per person. Shared accounts are not permitted.
• Keep your login credentials secure and confidential. You are responsible for all activity that occurs under your account.
• Notify us immediately at legal@getoase.com if you suspect unauthorized access to your account.

4. Acceptable Use

You agree to use the Service responsibly and lawfully. You shall not:

• Abuse the Service: Do not use the Service in ways that could damage, disable, overburden, or impair it.
• Upload illegal content: Do not upload, store, or transmit any content that is unlawful, harmful, threatening, defamatory, or otherwise objectionable.
• Reverse engineer: Do not decompile, disassemble, reverse engineer, or attempt to derive the source code of the Service.
• Interfere with security: Do not attempt to bypass authentication mechanisms or probe, scan, or test the vulnerability of the Service.
• Resell access: Do not resell, sublicense, or provide the Service to third parties without our written consent.

5. Intellectual Property

Oase owns the platform. The Service, including its design, code, features, documentation, and branding, is owned by Oase and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

You own your data. All content, files, and data you upload to the Service (“Your Content”) remains your property. We claim no ownership over Your Content.

6. Your Data

You retain full ownership of all data you create, upload, or store within the Service.

• License to process: By using the Service, you grant Oase a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you.
• Data portability: You may export your data at any time through the Service’s export features. Upon account termination, your data will be available for export for 30 days.
• Privacy: Our handling of your personal data is governed by our Privacy Policy.

7. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. All payments are processed securely through Stripe.

• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Refund policy: If you cancel a paid plan, you will receive a pro-rated refund for the unused portion of the current billing period.
• Pricing changes: We reserve the right to change pricing. Any pricing changes will take effect with 30 days’ advance notice. You may cancel before the new pricing takes effect.
• Failed payments: If a payment fails, we will attempt to charge your card again. After repeated failures, your account may be downgraded to the Free plan.

8. Free Plan

Oase offers a Free plan with limited features. The Free plan is subject to the following conditions:

• The Free plan may have limitations on the number of projects, team members, storage, or other features.
• We reserve the right to modify, limit, or discontinue the Free plan at any time with 30 days’ notice.
• Free plan users are subject to all other Terms outlined in this agreement.

9. Termination

Either party may terminate this agreement at any time:

• By you: You can cancel your account at any time through your account settings. Upon cancellation, your data will be available for export for 30 days, after which it will be permanently deleted.
• By us: We may suspend or terminate your account if you violate these Terms, fail to pay for a paid plan, or engage in activity that harms the Service or other users. We will provide reasonable notice when possible.

Upon termination, your right to use the Service ceases immediately, but the following sections survive: Intellectual Property, Limitation of Liability, Disclaimer of Warranties, and Governing Law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Oase and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, business, or anticipated savings, whether based on warranty, contract, tort, negligence, or any other legal theory.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to Oase in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided on an “as-is” and “as-available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Oase does not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected. You use the Service at your own risk.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

13. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Service:

1. Good faith negotiation: Both parties agree to first attempt to resolve the dispute through good faith negotiation for a period of at least 30 days.
2. Courts of Arnhem: If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Arnhem, Netherlands.

14. Changes to Terms

We may update these Terms from time to time. For any material changes, we will provide at least 30 days’ notice via email or a prominent notice within the Service.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.

15. Contact

If you have questions about these Terms of Service, please contact us:

Email: legal@getoase.com

Oase
Arnhem, Netherlands
KvK: 78201691
VAT: NL003300299B43